THINX Reviews

Ordered from the UAE. Super fast shipping. Minimal import fee. Love that they're sized well, super soft and not bulky.
Ordered from Ruby Love previously. Took months, sent wrong ones and absolutely refused to exchange. They were bulky and stiff.
These are so much better. Super comfortable and soft. They're for my 12 year old. I'll definitely order more. I'm very impressed just when I was about to give up on period undies.
THANK YOU

I purchased three pairs of their heavy duty period panties and I am never going back to pads or tampons! I have worn them a few times now and they are completely leak proof! As someone with a heavy flow I worry about this as well as if I will feel "gross" after wearing them for a bit b it you feel nice and dry! I hand wash mine personally and they keep up great!

I have been a loyal customer for years but my recent order had an extortionate customs charge on. I think Thinx need to do a better job of making this clear to customers. I wont be buying from them again even though I do like the pants because its just not finically viable given the customs charge. There are plenty of competitor now that are just as good and way better value.

So disappointed. Bought these from a UK retailer to avoid the customs charges and within half a day of wearing them, I had bled through to my jeans. They say they hold 4 tampons worth but there’s no way this is true. The store I got them from won’t accept returns on underwear so I’m out a lot of money and they’re no where near the ‘saviour’ they were described as.

I placed my order on the UK version of the website that displayed prices, including shipping, in GBP and only when the payment was being processed did it change to USD. As non-sterling transactions incur a fee on my credit card, I got in touch with them straightaway. During my correspondence with customer service, I was told that I would also need to pay a customs fee "like we mention at checkout and on our website!" (yes it included a sarcastic exclamation mark).
I then provided them with screenshots of every page of the checkout process proving that there is no warning (I used the mobile site and then Apple Pay), but every answer I received said that they were sorry that I had overlooked it! Whilst they provided me with screenshots of the US website that does have these warnings, they would not acknowledge that it was not visible to me despite clear evidence.
Thankfully they did offer me a refund so I'm just waiting for that to be sent through. So, no comment on the pants, I never received them.

Customs charges have really put me off ever rebuying from this company. There was no indication that I would be charged for customs. Seems snakey. They're already overpriced as it is.

I actually asked for a refund because the panties I ordered were not comfortable material. I'm going back to my cotton granny panties and tampons/pantiliners.
But, I'm giving this four stars because they gave me a full refund no questions asked. That is customer service!

It’s 2020. You’re a millennial brand. Make your policies clear. Horrendous to get slapped with a giant customs fee.

Don’t buy from the Thinx website if delivering to the UK, had to pay a customs charge and wasn’t warned at checkout. Will not be buying again.

Nice company overall and products are good

The brand is fine. BUT DO NOT buy directly from their site if you live outside the USA!!! I had to pay almost half my order in import tax :(

These are comfortable & cute and do not at all feel like a diaper (which pads totally do). I will say that as someone who recently got a copper IUD, these aren't reliable in terms of catching all of my flow (I've had nightly leaks), but I have 7 different pairs, and I love wearing them in addition to a menstrual cup, and by themselves on spotting days. It's just peace of mind, and the high waisted ones are so dang adorable. I love wearing them around the house.